wired system small

Wired Systems- Most problems can be fixed by simply replacing the touchpad or the battery. Try to isolate the problem by removing the touchpad, clock and wire, then add components one at a time until the problem is reproduced. Once the problem is isolated, refer to the troubleshooting guide for instructions on fixing the problem.

  • Unit will not power on.
    1. Make sure that nothing is plugged into the unit and press and hold the power button for 4 seconds.
    2. Replace the battery with a fresh 9volt alkaline battery.
    3. If the current battery is new, remove the battery, wait 30 seconds, then replace.
    4. If the unit still will not power on, it needs to be returned for repair.
  • Unit will not stop buzzing or crackling.

    The wired unit both sends and receives an infrared beam. When an object crosses in front of the beam, it is reflected back to the unit and the unit beeps to signal that it is recording a time. The beam will reflect off of any object that is closer than 25 feet in front of the beam.

    1. Make sure that there is nothing within 25 feet of the beam.
    2. Make sure that there is a fresh 9volt battery. (Refer to instructions)
    3. If the unit still is not working, it will need to be repaired.

    Tips: - Place a cone 25 feet across from the beam to represent a finish line. This will keep people from passing to close to the unit and causing a false trigger.

  • The unit beeps seven times quickly when it is powered on.
    1. This is the low battery indicator. Replace the batteries with a 9 volt alkaline battery.
  • Unit will not start or stop the clock.

    The touchpad will not start or stop the unit.

    1. Unplug the touch pad and wire, then trigger the beam by passing a hand infront of it. If the clock starts when the wire is unplugged, but does not start when the wire is plugged in, the wire or the touchpad is worn out.
    2. If the clock still does not start or stop, move the the next step.

    The unit beeps, but does not start or stop the clock

    1. Replace the batteries with a 9 volt alkaline battery or if the current battery is new, remove the battery for 30 seconds then replace.
    2. If the unit still does not work, it will need to be repaired.
  • Touchpad will not start the clock or starts it inconsistantly.

    The touchpad will not start or stop the unit.

    1. Unplug the touch pad and wire, then trigger the beam by passing a hand infront of it. If the clock starts when the wire is unplugged, but does not start when the wire is plugged in, the wire or the touchpad is worn out.
    2. The touchpads wear out with use. Because of this, we suggest that facilities have back-up touchpads. See replacement parts for prices on touchpads.

    There is a delay from when the touchpad is released, to when the clock starts.

    1. The switch in the touchpad is worn out.
    2. The touchpads wear out with use. Because of this, we suggest that facilities have back-up touchpads. See replacement parts for prices on touchpads.
  • Tripod is broken.
    • The tripods will wear out with use. Because of this, we suggest that facitlies have back-up tripods.
    • The legs on the tripods are removable and can be used to replace broken legs.
    • If you are having problems with tripods breaking frequently, there are more durable solutions available at any local camera store.
  • Clock will not turn on.
    1. Push and hold the outer 2 buttons to reset the clock.
    2. Replace the batteries by unscrewing the panel on the back of the clock.
    3. Replace the batteries with a 357 silver oxide or equivalent battery.